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Or straight off to the vet?

Petcall can help you decide.

Pets are a great source of comfort and pleasure. They can also be a cause of concern – especially when they’re out of sorts and for no obvious reason.

On those occasions when you think your pet is unwell, and you’re not sure why, the first thing you should do is call the Petcall helpline on 0845 121 2431. Your call will be answered by a qualified Petcall veterinary nurse - any time of the day or night - the line is open 24-hours a day, 365-days a year.

When you call, be ready to describe your pet’s symptom’s, which will help the nurse to decide whether you need to call the vet or not. What is important to remember, is that your Petcall nurse cannot diagnose a disease or condition over the phone, but they can give you some advice to help you decide whether your pet needs to see a vet or not.

There are of course times when it’s obvious that your pet needs immediate medical treatment, following an accident or if your pet becomes unconscious, for example. On those occasions, it’s important that you consult with a vet as soon as possible. But in many other circumstances, it’s probably always going to be in your best interests to talk to a Petcall nurse before seeing the vet.

Peace of mind
Using the Petcall service can pay in a number of ways. First of all, if the nurse believes there’s really nothing to worry about, then at least you have the peace of mind that comes from knowing that whatever the problem is, it’s not actually that serious.

Speaking to a veterinary nurse first, might save you the time, expense and inconvenience that a trip to the vet usually entails. A prudent course of action Your Pet Healthcare policy has a policy excess, so the last thing you want to do is waste your money on unnecessary consultations with a vet, when you could speak to a nurse first.

Petcall at a glance:

  • Expert, direct advice, from fully qualified veterinary nurses
  • A 24 hours a day, 365 days a year service
  • The Petcall service is available wherever you live in the UK
  • Helps avoid having to pay unnecessary consultation fees
  • Preserve your policy excess
  • We’ll find you a vet when you’re away from home
  • Takes the pressure off and provides peace of mind